Privacy Policy

1. Information We Collect

• Contact information you provide on our forms: name, business name, mobile phone number, email address, and any details you include in a message.
• Booking information when you schedule a consultation: your name, email, phone, and the date/time you select.
• Communications data from calls, texts and emails handled by or routed through HTRN systems, including message content needed to provide our services.
• Technical data such as browser type, pages visited, and approximate location derived from your IP address.

2. How We Use Your Information

• To respond to your inquiry, schedule consultations, and provide the services you request.
• To send confirmations, reminders, and follow-up messages you have consented to receive.
• To improve our website, services, and customer support.
• To comply with legal obligations and protect against fraud.

3. SMS / Text Messaging

When you provide a mobile number and consent, we may send SMS messages such as appointment confirmations, reminders, and responses to your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our SMS Terms for full details.

4. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our website, calendars, CRM and messaging systems under appropriate data-protection agreements. We may disclose information when required by law.

5. Mobile Information Handling

Mobile phone numbers and related messaging data are stored within our CRM and messaging platforms and are used only to deliver the communications you have requested. We do not share mobile information with third parties for their independent marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations, then delete or anonymize it.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of SMS communications at any time by replying STOP. To exercise these rights, contact sales@htrn.ai.

8. Cookies

Our website uses cookies and similar technologies. See our Cookie Policy for details.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.